Dear Amazfit Support Team,

I hope this message finds you well. I am writing to seek
assistance with my Amazfit device, which is currently
experiencing a charging issue. Although the device powers on, it
does not charge when connected to the charger.

I have tried using different chargers and cables, cleaned the
charging port, and attempted to reset the device, but the issue
persists. I would appreciate any guidance or support you can
provide to resolve this matter.

Thank you for your attention to this issue. I look forward to
your prompt response.

Best regards,

Türkçesi: amazfit şarj problemi, Trex şarj olmuyor

Amazfit Trex akilli-saat-amoled-ekran-5-atm-suya-dayanikli-army-green SmartWatch


Amazfit Support Solution:

To assist you better, please try the following steps:
1. Ensure Correct Charging Base: Ensure you are using the correct charging base for your device.
2. Check Charging Connections: Make sure there are no gaps between the charging pins and the device's contact points. Clean any debris that may be present on the contact points.
3. Charge and Restart: Plug the device into the charger for about 15 minutes. Then, long-press the device's button for about 30 seconds to see if it powers on.
4. Alternative Charging Options: Try connecting the USB interface of the charging base directly to a computer or a different power source to see if it charges.

If the issue persists, please provide the following details:
- The model of your Amazfit device.
- A picture of the charging base you are using.
- A screenshot of the original purchase order with the seller's name, shipping address, order number, and purchase date.
- The 14-digit serial number (SN) found on the back of your device.

This information will help us verify the warranty and provide further guidance.

Thank you for your cooperation. We look forward to resolving this issue for you promptly.

Best regards,

Amazfit/Zepp Support Team